We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.
Under the Cherry Blossoms ONLY ACCEPTS RETURNS ON DEFECTIVE OR DAMAGED ITEMS FOR STORE CREIT. We are a consignment shop, and each item is handmade by our artists and most are unique and one-of-a-kind.
If your order is missing an item, or if you receive the wrong item, or if an item is damaged** or defective, reach out to us by email and we will work with you to make it right. Send us a detailed email, along with images of any incorrect or damaged items. We will email you a return shipping label to exchange your item for a suitable replacement. All of our products are locally hand-made, and many of them are unique, so the replacement item my differ slightly from the original item. If a suitable replacement cannot be found, we will offer store credit.
Returns on Defective or Damaged Items:
Please note, returns may take 2-3 business days to process from date of arrival. When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves. We does not provide shipping labels for returns. Original invoice must be in included in your return packages.
Please email us at firstname.lastname@example.org to request a return. Please include the name on the purchase, the order number, and the name of the item(s) being returned.
*Original condition: Items that have NOT been worn, altered or washed, or damaged.
**Damaged or defective items: We make every effort to ensure that all of our products are well-crafted and well-packaged to arrive to you in good condition. For this return policy, the terms "damaged" and "defective" only refer to items that were improperly made or damaged during transit because of a packaging error on our part. Items damaged because of improper handling by the shipping service do not qualify.
Please send returns to:
Under the Cherry Blossoms
Attn: Return Department
443 Donnelly St.
Mount Dora, FL